Tag Archives: poor service

TNT – incompetence bomb explodes in my face

12 Dec

A friend wrote to me today, in frustration regarding his experiences of dealing with TNT a UK courier company, both generally and recently during the light frosting of snow that England received:

I run the parts department of the local depot of a large Swedish truck manufacturer. We rely on an overnight delivery service to get urgent parts to keep the wheels of industry turning. TNT provides this service. Or rather doesn’t bother their arse to provide this service…

Twats in the snow

Two Thursdays ago we had some inclement weather, it snowed a bit. Ok it was a bit heavy, it took me 15 minuets longer than usual to drive the 16 miles to work, mainly due to the fucking incompetent twats who had no business getting their cars off the drive in conditions that they did not have the skills to drive in.

TNT are contracted and paid rather well to deliver our parts overnight from our UK warehouse in Milton Keynes to all local depots by 9am 6 days a week. Actually we pay for a before 8am service but incredibly the incompetent fucks can’t print a before 8 sticker!!!!! (Worse still OUR head office let them do this).

After 8s

It is rare that we ever get what should be, a before nine service, but we are used to this and take it in our stride. I usually call the nearest TNT branch, 25 miles away by speedy dual carriageway at around 9:15 to ask where our deliveries are. The litany of excuses is, as always, unbelievable.

No Chance Mate – the oft heard call of the ‘common lesser acne spotted jobsworth’.

Any ho on this particular Thursday when yet again they hadn’t delivered, in a kind of snow laden Blitz spirit, I gave them the benefit of my considerable doubt and waited till 10:30 to call and ask politely if we would be getting a delivery. “No chance mate” came the response from the customer unfocused grunt on the other end of the phone.
As it happened on this particular Thursday it wasn’t too big a deal to not get our parts as none of our customers came in that day and out of 15 staff only myself and four others made it in. Some of them driving past areas were those that “couldn’t” make it in lived! But that’s a whole other rant….

Get yer fucking finger out TNT

On the Friday the weather conditions had improved a bit but TNTs attitude had not…”No mate we can’t even get out of the yard”. So one of our guys got into a perfectly ordinary van and drove to the local TNT depot, collected our parts and returned without any issues.

Oh Monday morning, you gave me no warning of what was to be (Mamas and the Papas)

By Monday morning weekend rainstorms had removed all trace of the snow completely…

Monday,

Saturday’s deliveries arrived… hooray.

Tuesday

Friday’s deliveries arrived… What the fuck! Where are Monday’s orders??? I decided to cut out the lazy wankers at the local branch and went straight to our national account manager at TNT. An hour or so too-ing and fro-ing on the phone and he was “going to get it sorted”… Useless fuck couldn’t sort a deck of cards with an instruction manual…

Wednesday

Tuesday’s overnight orders arrive… still no sign of Monday’s… oh and a delivery for another of our branches arrives with us! We can tell it is for them because there are two fucking labels on it saying so…back on the phone to our account “manager” This is getting boring.

Thursday

Mondays deliveries finally arrive… hoo fucking ray. Ahhhhh… but where the fuck are Wednesday’s overnight deliveries?? I’ve got Mr Useless Fucker’s number on speed dial now. This conversation makes my week… Apparently according to this guy who runs a multi million pound national contract and probably gets paid three times my salary –  ‘it was very snowy in Scotland and the north of England which is why their branch in Surrey didn’t function’. I asked him to clarify this given that there had been no snow on the ground since the weekend and the outside temperature was currently 8°C. Needless to say his answer didn’t satisfy me.

Friday

We get three separate deliveries from TNT everything that is outstanding arrives…almost……..  just two items from one of the new consignments are missing, which, as I have painfully learned is fucking outstanding from such incompetents.

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